#Volume boost libby app android
Lastly when playing a title on an Android device, scroll to the bottom of the page and select “Having problems with this title? Let us know!” and hoopla will investigate the issue. On the hoopla website, if there is an issue with playing a title you should see the “Report a Problem” in the upper right of the content player. Here patrons will see the “Report an Error” button. How do I report this error? On the iOS app, there is a button that looks like a “Box with an Arrow” in the upper right-hand corner of the title details page. A patron is trying to play a title on hoopla, but it will not work. They can begin content playback on one device and pick it back up later on another device right from the point they left off. Can patrons play hoopla content on more than one device at the same time? Patrons can play hoopla content on several devices, but not at the same time.
#Volume boost libby app download
Borrowed titles are only available for download on mobile devices, such as iOS (iPad/iPhone/iPod Touch) and supported Android phones or tablets.
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Is content downloaded onto patrons' devices or computers? All titles are available for streaming using on a PC/Mac. Libby and Kindle Support - Official Guide The link is broken, so you need to submit an OverDrive support ticket for it to be corrected. The web address you entered is not functioning on our site.” This is an error that occurs when you choose to download the Kindle version of a book and it sends you over to Amazon. This will download a fresh copy of the audiobook. Tap checkmark icon, then Stream (when online). What should I do? If you're missing chapters in an audiobook, delete and re-download it: Go to your Shelf. If you download a book through one of these channels, you can't send it to Kindle from Libby (unless you borrow the book again). You can check by tapping the book jacket, then scrolling to the "supports" section of its details and looking for "Amazon Kindle." You may have already downloaded the book in a different format using the OverDrive app or your library's OverDrive website. Why can't I send a book to Kindle? If you're having trouble sending a book to Kindle, there could be a few reasons: The book may not be available for Kindle. However, you can return it from the application you used to download the title (the OverDrive app or ADE) or from Amazon (if you downloaded it as a Kindle Book). Why can't I return a title? If you've downloaded a title to the OverDrive app (mobile or desktop), to Adobe Digital Editions (ADE), or as a Kindle Book, you won't be able to return it from Libby. Finally, instruct patron to power off their device, wait a minute, and then power on the device and start the download again. Another option is that the device does not have enough storage capacity. It is possible the download stopped due to a weak signal. My audiobook only downloaded halfway. Check the patron's wireless Internet connection. Deauthorize and reauthorize Adobe ID in app's settings. Even though the message says that they're working on it, a support ticket should be submitted. We’re working on fixing it.” A message generated by OverDrive for an issue on their end.
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For all other error messages, once you've ruled out a problem with their account or user error, you can submit a support ticket directly to OverDrive.
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These are the most common errors related to OverDrive's app.
#Volume boost libby app update
Staff will need to verify and update library card information with the patron. “Library server message-Privilege has expired.” This means that the library card associated with this OverDrive account has expired and needs to be renewed.
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Contact the library directly to resolve this issue. Please contact your library.” A message generated by OverDrive for an expired account. Problems with a patron's library account:Īny error message that begins with "Library server message" means that there is a problem with the patron's account, and can be solved as if the problem occurred when trying to check out a physical book.